Refund Policy

Last Updated: March 2023

Full Refund for Technical Problems or Defective Product:

We value the quality of our platform and products. If you encounter any technical problems with our platform or receive a defective product, we are committed to providing a full refund. To be eligible for a refund, you must contact our customer support team within 24 hours from the date of purchase or subscription and provide us with the defective audio file along with a detailed explanation of how you've trained the model (if applicable). Our team will assess the issue promptly and process the refund accordingly.

Exclusion of Celebrity Voices:

Please note that we do not offer celebrity voices as part of our services. By subscribing to our platform, you acknowledge and agree that celebrity voices are not available. Consequently, we do not offer partial or full refunds based on the unavailability of celebrity voices.

Non-Usage of Subscription:

We encourage all customers to make the most of their subscriptions. We do not offer refunds solely due to the non-usage of your subscription. It is your responsibility to utilize the services provided within your subscribed plan.

Cancellation Policy:

If you decide to cancel your subscription, you must do so at least 24 hours before your next billing cycle begins. Failure to cancel within this timeframe will result in non-eligibility for a refund. To cancel your subscription, please follow the [cancellation procedure] or contact our customer support team for assistance.

Outstanding Invoices:

In the event that you have any outstanding invoices, it is mandatory to settle the payment even if you have unsubscribed from our services. We do not offer any refunds or reimbursement for outstanding invoices.

No Refunds on Yearly Plan:

Unfortunately all yearly plans are non-refundable. You can cancel your plan anytime and your plan will remain active until the end of the billing cycle.

refunds are only available for month to month plans.

Thank you for using musicfy. If you have any questions or concerns please contact us in our discord.